Our Return Policy
Clear, simple, and made for real food. Please read before you order.
What we accept
We want you to love your Boca Dough order. If something is wrong, we will make it right.
- 1Defective or incorrect items: If you receive the wrong product, a damaged item, or something that does not match your order, contact us within 48 hours of pickup or delivery.
- 2Buyer's remorse on non-perishable merchandise: New, unused, unopened non-food items (such as apparel, accessories, or sourdough starter kits that have not been opened or activated) may be returned within 14 days of purchase for a full refund or store credit.
What we cannot accept
For safety and quality, the following items are final sale and cannot be returned:
- Perishable food items: This includes all fresh sourdough bread, cookies, honey, and any other baked goods or food products. Because these are made fresh to order and have a limited shelf life, we cannot accept returns once the order has been prepared or delivered.
- Custom made-to-order items: Any product baked, prepared, or customized specifically for your order is final sale. This includes special-request flavors, add-ins, dietary modifications, and club subscription orders.
Exchanges
We do not accept exchanges. If you receive a defective, damaged, or incorrect item, please contact us so we can issue a refund or store credit instead.
How to request a return or refund
- Email us at dough@bocadough.com within 48 hours for food issues, or within 14 days for non-perishable merchandise.
- Include your order number, the item in question, and a photo if the item was damaged or incorrect.
- We will review your request and reply within 1–2 business days with a resolution.
- Approved returns must be completed through the mail. The customer is responsible for purchasing and printing the return shipping label.
- Once we receive and inspect the returned item, refunds are processed within 14 days to the original payment method or as store credit, whichever you prefer.
There is no restocking fee. Return shipping labels are the customer's responsibility.
Non-perishable merchandise
14-day return window. Item must be new, unused, and in original packaging. Returns completed through the mail.
Perishable food & custom orders
Final sale. No returns or exchanges. Contact us within 48 hours if there is a problem.
Questions?
We are a small family bakery and we read every email. If you are unsure whether your item qualifies for a return, just ask.
Email: dough@bocadough.com